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Case Study

Team and Process Optimization

To stabilize and increase efficiency in a managed services payroll operation, the team was organizationally restructured, the payroll month clearly defined, and working practices aligned with national and international standards.

At A Glance

  • Structuring of the payroll month including responsibilities and handovers
  • Documentation of key managed services payroll processes including special cases and workarounds
  • Creation and refinement of SOPs and work instructions as team standards

Support in aligning with national and international payroll standardsnalen & internationalen Payroll-Standards

The Story

The goal was a stable payroll operation with clear workflows, transparent accountability and standardized documentation — in line with national and international requirements. LKPU provided support particularly in the areas of team structure, process standardization and operationalization.

  • Optimization of reporting and associated modules
  • Team setup refined (roles, responsibilities, coordination formats)
  • Payroll month established as a clear end-to-end workflow
  • Processes captured, consolidated and converted into SOPs
  • National and international standards integrated into working practices

Duration: 9 months
Teamsize: 1

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