Case Study
Defining the Target Operating Model for Fraud and Recourse in the Merger of Two Leading Insurance Companies
As part of the merger between two prominent insurance companies, it became imperative to consolidate their respective organizations, processes, and technical solutions. This comprehensive integration necessitated the recalibration of the target operating model across numerous departments to align with the new unified corporate structure.
At A Glance
The Target Operating Model for the Fraud and Recourse units was defined within a stringent timeline of less than nine months. This process included achieving successful alignments among business functions, IT, and two distinct legal entities to establish a cohesive framework for the future new organization.
The Story
The executive leadership of the prominent insurance firm elected to procure external expertise to facilitate the conceptualization and actualization of the desired operational framework for two distinct divisions: fraud and recourse. Our team rendered comprehensive assistance to both entities, encompassing the current state assessment and the formulation of the envisioned operational model. This encompassed:
- Strategic alignment involving key stakeholders, including business units, information technology, process proprietors, and executive leadership.
- Guidance and assistance in Change Management initiatives.
- Drafting of a decision memorandum tailored for the executive leadership’s review.
- Organization and facilitation of numerous interactive workshops with relevant stakeholders.
- Resolution of challenges encountered during the implementation phase.