Payment strategy & implementation:

• Developing and implementing overall payment strategies for all payment products and processes based on new market trends and technologies
• Considering markets, clients, suppliers, and competitors in strategy development.
• Incorporating considerations for processes, IT infrastructure, product management, risk management, and marketing.
• Supporting clients with implementation of new processes and enhancements of their landscape.

Payment Regulatory & Compliance:

• Staying updated on current topics such as CBDC, ISO 20022, SCA, Open Banking and Open Finance, AI in payments, instant payments, SEPA Proxy Lookup, Embedded Finance, and EPI.
• Keeping clients informed about the latest payment regulations and compliance requirements.
• Conducting thorough assessments of clients’ payment processes to ensure compliance with relevant regulations.
• Developing and implementing robust compliance frameworks tailored to clients’ specific needs.
• Conducting regular audits and reviews to monitor compliance and identify areas for improvement.
• Offering support during regulatory inspections and audits, ensuring clients are prepared and in full compliance.

Training and Education:

• Conducting training sessions and workshops to educate clients on payment processes, regulations and compliance & best practices.
• Enhancing understanding of payment processes and account maintenance best practices.
• Providing insights into industry developments and updates.

• Card Portfolio Analysis: Assessing the existing card portfolio to identify areas for improvement, streamlining operations, and maximizing profitability.
• Card Issuing Strategy: Developing tailored strategies for card issuance, including card types, features, and pricing, based on market trends, customer preferences, and business objectives.
• Account Management Optimization: Implementing processes and systems to enhance the efficiency and effectiveness of account management, such as customer onboarding, maintenance, and support.
• Cardholder Support Services: Providing comprehensive customer support for cardholders, including dispute resolution, transaction inquiries, and account management assistance.
• Performance Monitoring and Reporting: Establishing key performance indicators (KPIs) and developing reporting mechanisms to monitor card and account performance, identify trends, and make data-driven decisions.
• Vendor and Technology Evaluation: Assessing and recommending card processing platforms, technologies, and third-party vendors to optimize card and account management operations.
• Cardholder Communication Strategies: Developing targeted communication plans to engage cardholders, communicate important updates, and promote additional services and benefits.
• Training and Education: Conducting training sessions and workshops for staff members and clients to enhance their understanding of card payment processes, account management best practices, and industry developments.

• Authentication strategy: Assessing clients‘ existing payment processes to determine their readiness for SCA implementation. Building an overall, cross channel customer experience fostering business oportunities of SCA. Evaluating and recommending suitable authentication methods, such as biometrics, tokens, or dynamic passcodes.
• Continuous Improvement: Providing ongoing monitoring and support to ensure continuous compliance with evolving SCA regulations. Keeping clients informed about updates and changes in SCA regulations to help them stay ahead of compliance obligations.
• Sourcing strategy: Developing make or buy strategy including licensing versus SaaS and cloud services. Assessing and recommending authentication technologies and third party vendors to optimize strong customer authentication.
• Exemption management: Developing a strategy for usage of SCA exemptions. Optimizing trade of between risk and UX.
• Transaction Risk Analysis (TRA) service: Optimize card payment processes by leveraging the most promising SCA exemption with comprehensive expertise.
• Project setup: Defining business and technical requirements. Including routing of SCA in the payment process and SCA architecture. Respecting E2E view in transaction processing and in business processes.
• Implementation: Managing implementation project from a business and a technical perspective. Both in traditional or agile framework. Thereby readapting strategy, compliance needs and technology tot he needs of highly scalable and available real time architecture.
• Testing & Validation: Conducting testing and validation to ensure the effectiveness and reliability of SCA implementations.
• Compliance: Assuring compliance with legal requirements, data protection and scheme requirements in cooperation with legal, risk and compliance department. Assisting clients in understanding the regulatory requirements and guidelines related to SCA.
• Training & Education: Delivering training and education programs to educate clients‘ staff members about SCA requirements and best practices.

• Current State Assessment: Conducting a comprehensive analysis of the existing card payments operations, processes, and organizational structure to understand strengths, weaknesses, and areas for improvement.
• TOM Design and Development: Collaborating with clients to design a future state TOM that aligns with their strategic goals, business objectives, and industry best practices.
• Operating Model Strategy: Developing a clear vision and roadmap for the TOM, considering factors such as governance, roles and responsibilities, processes, technology, and organizational structure.
• Process Optimization: Identifying inefficiencies, bottlenecks, and redundancies within card payment processes and recommending improvements to enhance operational efficiency and cost-effectiveness.
• Technology Alignment: Assessing the technology landscape, including card processing platforms, payment gateways, fraud detection systems, and digital solutions, and aligning them with the TOM objectives.
• Organizational Design: Evaluating the current organizational structure and providing recommendations for restructuring or realigning roles, responsibilities, and reporting lines to support the TOM.
• Change Management: Developing change management strategies to facilitate smooth transitions to the new TOM, including stakeholder engagement, communication plans, training, and adoption support.
• Performance Measurement Framework: Defining key performance indicators (KPIs) and establishing a robust measurement framework to track the effectiveness and success of the TOM implementation.
• Risk Management and Compliance: Integrating risk management and compliance considerations into the TOM, ensuring adherence to regulatory requirements and industry standards.
• Continuous Improvement: Establishing mechanisms for ongoing evaluation and enhancement of the TOM, fostering a culture of continuous improvement to adapt to evolving industry trends and customer needs.

• Fraud Prevention Strategy: Developing a tailored fraud prevention strategy that aligns with the client’s business objectives, regulatory requirements, and industry best practices.
• Fraud Detection Systems: Evaluating and recommending advanced fraud detection systems and technologies to detect suspicious activities and potential fraud in real-time.
• Transaction Monitoring: Implementing transaction monitoring processes and systems to analyze card transactions for anomalies, patterns, and potential fraudulent activities.
• Fraud Investigation and Case Management: Establishing procedures and protocols for investigating and managing suspected fraud cases, including collaboration with law enforcement agencies if necessary.
• Identity Verification and Authentication: Advising on best practices for identity verification and authentication methods, including biometrics, multi-factor authentication, and risk-based authentication.
• Training and Awareness Programs: Conducting training sessions and awareness programs for staff members and clients to enhance their understanding of fraud prevention techniques, red flags, and reporting mechanisms.
• Fraud Mitigation Controls: Recommending and implementing fraud mitigation controls, such as transaction velocity limits, geographic restrictions, and cardholder behavior analysis.
• Compliance and Regulatory Advisory: Providing guidance on fraud prevention regulations and compliance requirements, ensuring the client’s fraud prevention practices align with industry standards and legal obligations.

• Market Strategy: Developing tailored strategies to enter and develop the market including product features and pricing, based on market trends, customer preferences, and business objectives.

• Cross and up-selling: Evaluating cross and upselling opportunities within payments and in connection with other verticals.
• Product mix and roadmap: Planning product offering in respect of overall corporate strategy. Developing integrated product development roadmap based on available internal and external resources.
• Management of core competencies: Assessing core competencies in current product offering and delivery. Building new products and market approaches based on that corporate DNA.
• Innovation management: Supporting creation of new product and market ideas. Screening and evaluating most promising approaches forming concepts and business cases for decision making. Proving guidance as well as strategic support to product owners within implementation and Go-to-Market.
• Customer Experience: Enhance user experience in onboarding and daily use of products as well as user experience in processes e.g. maintenance, disputes.
• Product controlling: Establishing key performance indicators (KPIs) and developing reporting mechanisms to monitor business development of product portfolio
• Communication strategies / Go-to-Market: Developing targeted communication plans to engage customers, communicate important updates, and promote additional services and benefits and ensure retention.